Be aware of how Microsoft manages their Visual C ++ Redistributable Packages, especially if you are a Citrix/XenApp user!

February 10, 2017 / 0 comments / in General  Support  / by Jacob Allred

Citrix is a great way to serve up clients to your ever-growing sea of CygNet users. We know of many CygNet installations that utilize Citrix, but more recently we’ve run into some interesting issues revolving around the Citrix, Microsoft, and CygNet relationship. Some recent reports have come in with the mistaken impression that CygNet and Citrix aren’t compatible, and that installing CygNet clients will destroy your Citrix instance.

CygNet Redundancy Webinar Summary

February 6, 2017 / 0 comments / in General  / by Luke Williams

NOTE: The following webinar contains content that is specific to CygNet versions 8.5.0 and 8.5.1.  While much of the underlying functionality remains the same, changes were made in CygNet version 9.0 that simplify the steps needed to configure CygNet Redundancy.  For more information on setting up Redundancy in CygNet version 9.0 or later, see the CygNet Redundancy training videos or contact CygNet Support.

CygNet Redundancy was a major feature added in the release of CygNet 8.5, myself and Software Development Manager Mike Borland took some time to walk through what CygNet Redundnacy is all about in our free webinar

CygNet Service Monitoring Service Webinar Summary

February 3, 2017 / 0 comments / in General  / by Luke Williams

Do you have your CygNet Service Monitoring Service up and collecting the Info Items you need for understanding what is happening behind the scenes with each of your sites?  You do right?  Good.  If not, read on

CygNet Designer Webinar Summary

February 2, 2017 / 0 comments / in General  / by Luke Williams

Thanks to everyone who attended the CygNet Designer webinar. If you were unable to make the live webinar, fear not, it was recorded and is now available for you to view at your leisure.

The CygNet Designer webinar introduced and discussed the concept of a site data model and its importance in supporting site health and consistency.  It covered how to build a Blueprint, how to use that Blueprint as a model for checking your existing site, and how to create new facilities and points that adhere to your site Blueprint

Canvas Beta Reminder

January 17, 2017 / 0 comments / in Canvas  General  / by Walter Goodwater

UPDATE:

The testing period for our initial beta has concluded. Thanks to everyone who participated!

A look at redundancy for the 8.5 release

November 17, 2016 / 0 comments / in General  / by CygNet Blog Admin

Just 10 months ago we published an article looking for feedback on our plan to make CygNet redundant.  We got lots of feedback (thank you!) and have been working hard ever since to lay the groundwork for a top notch feature.  As expected, we had to cut lots of scope and weren’t able to do it all in this release, but I’m confident that what we completed will get you to parity (or very close) with the scripted solution many of you are currently using.  We will continue working in the next release to deliver even more in 2017, but I wanted to take a moment to describe what you can expect in the coming 8.5 release.

Canvas Beta

October 31, 2016 / 0 comments / in Canvas  / by Walter Goodwater

Earlier this year, we provided our first look at our new HMI client: Canvas. Now we are very excited to get a pre-release version of Canvas into your hands through the Canvas Beta Program.

CygNet Online Courses

October 25, 2016 / 0 comments / in General  / by Luke Williams

I am pleased to announce that we will begin offering a selection of online courses for free, each quarter, beginning January 2017.

Start using the Job Runner today

August 30, 2016 / 0 comments / in General  / by Luke Williams

How do you handle big, time consuming, scripted jobs in the HyperPoint Scripting Service?  When an operation consumes the single-threaded HSS process for longer than desired, other scripts may not execute in a timely fashion.

Do you want to utilize custom .NET assemblies from within CygNet’s VBScript environment?

What if you could do both, right now, from the HSS, with a few simple lines of script?

Good news.  You can!

Is your DDS Audit trail telling you everything it can?

July 5, 2016 / 0 comments / in General  / by Luke Williams

What was the last Data group added to a remote device?  Who edited the data element mapping inside a specific data group, and what was it set to before they changed it?

One of the challenges with administrating a CygNet site can be being aware of the changes made to device configurations, and who made them.