Now Introducing – REST APIs

November 30, 2018 / 0 comments / in General  / by Eric Nakaki

In our continued efforts to allow our customers to interact with CygNet how they would like we are pleased to announce a new set of REST APIs in this upcoming release, due out at the end of this year. This opens up possibilities for rapid development of web-based dashboards and other tooling. 

How To: Submit A Support Ticket

March 9, 2018 / 0 comments / in General  / by Luke Williams

Weatherford Software Support has undergone some big changes since last year, including migrating to a new support ticketing system.

Have you ever tried to submit a support request?  Have you done so using our new system?  It’s easier than ever, with some neat interactive features we want to make sure you know about.

Read on to find out how easy it is to get in touch with a support analyst.

Canvas: A Re-introduction

February 23, 2018 / 0 comments / in Canvas  General  / by Walter Goodwater

I demoed Canvas for the first time at the CygNet users’ conference back in 2016. Our user community had been asking us for an updated HMI for a long time, so the initial reception was encouraging, though with a few exceptions (“ugh, is that really the icon you guys are using?” and “it’s so bright, are you trying to blind me?” come to mind). We were excited to get this new HMI into your hands as soon as possible. Well, after two years, a few crises, a disaster or two, plus a handful of adjustments to schedule, requirements, and priority, not to mention my family’s first baby – my awesome son Malcolm – we are finally ready for Canvas’ first release.

CygNet v9.0 has been released!

January 2, 2018 / 0 comments / in General  Tech Bulletin  / by CygNet Blog Admin

We are pleased to announce the release of CygNet version 9.0.

This release includes the first release Canvas, the new HMI development tool. Canvas has a companion application, Canvas View, that is read-only. The CygNet blog contains webinars to introduce you to the features of Canvas. Of course, we will continue to add features and tools to Canvas in subsequent releases. And don’t forget that you can make your own custom controls for Canvas. One question that we’ve been asked a lot is will Canvas be able to show a CygNet Studio screen and the answer is yes, there is a control for that! We do realize that CygNet Studio and Vision will continued to be used for quite some time we’ve made enhancements and provided fixes for it as well.

Canvas Preview: Inter-screen Communication

December 19, 2017 / 0 comments / in General  / by Luke Williams

If you’ve been using CygNet for even a little while you will have heard the discussion and seen presentations about the next CygNet HMI, Canvas. With its impending official release this fall we continue this multi-part series by introducing you to some of Canvas’ new and exciting features.

Canvas Preview: Hyperlinking

December 15, 2017 / 0 comments / in General  / by Luke Williams

If you’ve been using CygNet for even a little while you will have heard the discussion and seen presentations about the next CygNet HMI, Canvas.  With its impending official release this fall we continue this multi-part series by introducing you to some of Canvas’ new and exciting features.

Upcoming Webinars – CygNet Mobile Operator and CygNet Dispatch

December 1, 2017 / 0 comments / in General  / by CygNet Blog Admin

We will be hosting two webinars next week.  Check out the information below for more details and to register.

Canvas Preview: Relative Facilities

November 14, 2017 / 0 comments / in General  / by Luke Williams

If you’ve been using CygNet for even a little while you will have heard discussion and seen presentations about the next CygNet HMI, Canvas.  With its impending official release this fall we continue this multi-part series by introducing you to some of Canvas’ new and exciting features.

Canvas Preview: Object Builder

November 9, 2017 / 0 comments / in General  / by Luke Williams

If you’ve been using CygNet for even a little while you will have heard discussion and seen presentations about the next CygNet HMI, Canvas.  With its impending official release this fall we continue this multi-part series by introducing you to some of Canvas’ new and exciting features.

TCP Connections slow?

November 3, 2017 / 0 comments / in General  / by CygNet Blog Admin

If you experience slow TCP connections to remote devices, it may be worth investigating the state of Windows Explicit Congestion Notification (ECN).