Why token based polling: Partial success and command synergy

October 21, 2015 / 0 comments / in Measurement  / by Jacob Allred

In my ongoing theme to further educate you all on the reasons to use token based polling (otherwise known as Request New Device Data) we find ourselves on our 2nd installment of the series. In my previous post we covered the Reduced Overhead of the command. This time we’ll cover Partial success and Command synergy

Can you trust your critical text message notifications to be delivered by your wireless carrier?

August 24, 2015 / 0 comments / in Support  / by Jacob Allred

Here is a scenario that I’ve seen crop up several times in the last few months:

A point enters the alarm state and an SMS notification has been sent, but several hours later no one has acknowledged it yet. Investigation begins into this issue and I notice that the notification service (GNS) has logged a successful send to my field techs’ wireless carrier’s email address, there are no errors reported, but no one has responded to the callout. I call the tech and he says he never received the notification.

Why Token Based Polling: Reduced Overhead

July 16, 2015 / 0 comments / in Measurement  / by Jacob Allred

In my last post I talked about why TOKEN-based polling is the new best way to get your EFM data into CygNet Measurement; it’s now time to start backing up that claim. Let’s start with a simple one…

How does CygNet Measurement help me to reduce the polling overhead of my devices?

Why Token-Based Polling is Better than Sliced Bread

May 12, 2015 / 0 comments / in Measurement  / by Jacob Allred

There’s a new request in town, and it goes by the name “Request New Device Data” (and boy, does it mean business!).

In ye olde tyme Gas Measurement Repository (GMR), there was only one way to get data from the field, and that was by using date-based requests. When using a date-based request, you essentially are asking the devices: “What data do you have from 3 days ago until today?” This approach works for some cases, but isn’t very robust in other scenarios, many which are unforeseeable. Administrators typically need to build safety nets to handle any communication down times so that there is no data left uncollected

Why your analysts will love the new Measurement dashboard

March 11, 2015 / 0 comments / in Measurement  / by Jacob Allred

While the CygNet Measurement Dashboard control serves many roles in helping your analysts know what they need to be focusing on, the latest version adds the new “Analyst overview” display to make it even easier.