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Jacob-Allred

Jacob Allred has been working within CygNet since 2008. In his tenure with the company he has fulfilled a host of roles from supporting the product to managing the product. He is passionate about building software that people will find intuitive and easy to use.


WESC Canada registration is open!

October 30, 2019 / 0 comments / in / by Jacob Allred

Calling all Canadian CygNet, ForeSite, and Edge users! I am pleased to announce that the Weatherford Enterprise Software Conference will be in Calgary this November!

 

Announcing CygNet 9.3

July 19, 2019 / 3 comments / in General Tech_Bulletin  / by Jacob Allred

We are pleased to announce that CygNet version 9.3 has completed our development and quality assurance cycles and is now available for download from the Weatherford CygNet download site. Here you can review the following highlights to see what is included in version 9.3.

For a full list, please see the Release Notes included in the 9.3 product documentation included on the CD Image.

CygNet v9.2 has been released!

December 14, 2018 / 0 comments / in General  / by Jacob Allred

We are pleased to announce the release of CygNet version 9.2!

This new release brings with it some excellent new IoT features such as our new IoT EIE and IoT Sparkplug EIE. Both of these drivers use the MQTT protocol to subscribe to data from an MQTT publisher. We’ve also added an OPC Lufkin EIE and an OPC Weatherford EIE which allow you to collect data from these devices via OPC.

Be aware of how Microsoft manages their Visual C ++ Redistributable Packages, especially if you are a Citrix/XenApp user!

February 10, 2017 / 0 comments / in General Support  / by Jacob Allred

Citrix is a great way to serve up clients to your ever-growing sea of CygNet users. We know of many CygNet installations that utilize Citrix, but more recently we’ve run into some interesting issues revolving around the Citrix, Microsoft, and CygNet relationship. Some recent reports have come in with the mistaken impression that CygNet and Citrix aren’t compatible, and that installing CygNet clients will destroy your Citrix instance.

Do you have a large production VHS? Don’t fall into the allocation predicament!

June 28, 2016 / 0 comments / in General Support  / by Jacob Allred

If your production database is larger than 500 Gb, I’d like to take a moment to talk about a potential ticking time bomb that might be present in your production environment so that you have the tools necessary to disarm it before it detonates.

Extreme file fragmentation + Small disk allocation size = Disaster

Do you have Cache to burn?

March 17, 2016 / 0 comments / in Support  / by Jacob Allred

Do you know how to tell if the cache on your machine is being used properly for your CygNet services? What are the effects of a rampant cache growth? We in CygNet Support have not only had to troubleshoot these issues, we’ve also found the tools needed to diagnose and fix these issues.

Why token based polling: Partial success and command synergy

October 21, 2015 / 0 comments / in Measurement  / by Jacob Allred

In my ongoing theme to further educate you all on the reasons to use token based polling (otherwise known as Request New Device Data) we find ourselves on our 2nd installment of the series. In my previous post we covered the Reduced Overhead of the command. This time we’ll cover Partial success and Command synergy

Can you trust your critical text message notifications to be delivered by your wireless carrier?

August 24, 2015 / 0 comments / in Support  / by Jacob Allred

Here is a scenario that I’ve seen crop up several times in the last few months:

A point enters the alarm state and an SMS notification has been sent, but several hours later no one has acknowledged it yet. Investigation begins into this issue and I notice that the notification service (GNS) has logged a successful send to my field techs’ wireless carrier’s email address, there are no errors reported, but no one has responded to the callout. I call the tech and he says he never received the notification.

Why Token Based Polling: Reduced Overhead

July 16, 2015 / 0 comments / in Measurement  / by Jacob Allred

In my last post I talked about why TOKEN-based polling is the new best way to get your EFM data into CygNet Measurement; it’s now time to start backing up that claim. Let’s start with a simple one…

How does CygNet Measurement help me to reduce the polling overhead of my devices?

Why Token-Based Polling is Better than Sliced Bread

May 12, 2015 / 0 comments / in Measurement  / by Jacob Allred

There’s a new request in town, and it goes by the name “Request New Device Data” (and boy, does it mean business!).

In ye olde tyme Gas Measurement Repository (GMR), there was only one way to get data from the field, and that was by using date-based requests. When using a date-based request, you essentially are asking the devices: “What data do you have from 3 days ago until today?” This approach works for some cases, but isn’t very robust in other scenarios, many which are unforeseeable. Administrators typically need to build safety nets to handle any communication down times so that there is no data left uncollected

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