Category Search - General



June 19, 2015 / 0 comments / in General Patch  / by CygNet Blog Admin

The CygNet ODBC driver has recently been patched such that it returns the correct rows for a query that processes the results of a LEFT OUTER JOIN with a subsequent LEFT OUTER JOIN. Previous to this patch, such a query would not return the correct rows and either generate an unknown exception in the associated log file or cause the application to crash.


Announcing Sniffer Lite

June 04, 2015 / 0 comments / in General  / by Walter Goodwater

As Rick teased in his on-going series on screen performance enhancements, we are happy to announce the release of CygNet Message Sniffer Lite. This tool is designed to help the CygNet administrator understand exactly what messaging is happening between CygNet clients and services to help diagnose problems and improve performance


I improved this screen’s performance by 1000% and so can you! (part 2)

May 22, 2015 / 0 comments / in General  / by CygNet Blog Admin

In Part 1 of my mathematically inventive “1000% improvement” tale, I introduced you to some fundamental diagnostic techniques for evaluating the potential causes of slow CygNet Studio screen performance.  Here in Part 2 of the continuing saga, we’ll dive into more details of the process by which we arrived at our Part 1 solution and introduce some useful tools for evaluating and understanding many CygNet message-based behaviors, not just this one example.


Dem DEIDs, Dem DEIDs

May 07, 2015 / 0 comments / in Applied Engineering General  / by Blake Miller

The DEID is connected to the UDC,
The UDC is connected to the Facility…

Remember that childhood song? Perhaps I took some liberties with the words but I think they also work in a truly geeky CygNet way.


I improved this screen’s performance by 1000% and so can you! (part 1)

May 05, 2015 / 0 comments / in General Support WESC  / by CygNet Blog Admin

Recently, I was asked to assist with a customer support call regarding a poorly performing CygNet Studio screen.  Having just participated in Dan Snyder’s CygNet Database Service Diagnostics and Performance Tuning breakout session at this year’s WESC, I felt more than ready to take on this challenge.  Surprisingly, the actual diagnostic and remediation process required was much more involved than I expected.  My hope is that by describing, over the next several posts, the detailed process I went through to decrease the screen load time from 30 seconds to 3 seconds, you may come to understand the nuanced considerations required to craft and verify the most efficient solution for your particular needs.


Boost CygNet Performance with SSDs

April 24, 2015 / 0 comments / in General  / by CygNet Blog Admin

Newer solid-state drives (SSDs) offer significant performance improvements over traditional hard disk drives (HDDs) and should be considered as an option for your CygNet services.

This post (also posted as a Technical Note on the CygNet Support portal) describes both types of data storage devices, the most useful performance benchmark for comparing HDDs and SSDs, and recommendations for configuring SSDs in a CygNet system.


Keeping up with the CygNet Blog

April 03, 2015 / 0 comments / in General  / by CygNet Blog Admin

If you want to stay up-to-date on all the new information posted to the CygNet Blog, you can subscribe to it and be notified via email whenever we add a new post.


CygNet v8.1.3 Release

March 11, 2015 / 0 comments / in General  / by CygNet Blog Admin

CygNet version 8.1.3 is available for download from the CygNet support portal ( If you need help accessing the download site, please contact CygNet Support at or 866-4-CygNet. Selected features of this version are described below. For a full list, refer to the CygNet v8.1.3 Release Notes.


Welcome to the CygNet Blog!

February 27, 2015 / 0 comments / in General  / by CygNet Blog Admin

There are lots of exciting changes happening with the CygNet product we want you to know about: new products, new features, improved reference solutions, video tutorials, troubleshooting guides, API tips and tricks, scripting samples, and more.

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